Return and Refund Policy
How to return an item to Green Enterprises and how refunds are handled.
This policy sets out a structure only. The points below must be confirmed by Green Enterprises and this notice removed before the site goes live.
- The return window in days, counted from delivery.
- Who pays return postage in each case (faulty, wrong item, change of mind).
- Whether refunds are issued to the original payment method, as a bank transfer, or as store credit.
- How long a refund takes once the return is received.
- Which items are excluded — we have assumed custom-made items, seeds and opened growing media.
If something is not right, tell us and we will put it right.
If an item is faulty or not what you ordered
Contact us as soon as you notice, with photographs. If we sent the wrong item, or an item arrived damaged or faulty, we will replace it or refund it and we will cover the cost of getting it back to us.
If you have changed your mind
Unused items in their original condition and packaging can be returned within the return window shown on this page. Please contact us first so we can tell you where to send it.
What cannot be returned
- Items made or modified to your specification, including custom stands, frames and shapes.
- Seed packets once opened.
- Growing media and fertilisers once the bag or block has been opened.
- Items damaged by installation beyond their intended load or use.
How to start a return
Message us on WhatsApp or email us with your order number, what you are returning and why. We will confirm the return address and what happens next before you send anything back.
Refunds
Once we have received and checked the returned item we will confirm the refund and how it will reach you. If a refund is declined we will explain why.